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• We are seeing this behavior as well. Quicken is aware, waiting on notification from them on plan of action. I have restored from a backup and not completing any online actions right now.

  Quicken user since 1994.
  Quicken Forum/Community Contributor since 2005.
• Superusers are seeing this behavior as well. Quicken is aware, waiting on notification from them on plan of action. I have restored from a backup and not completing any online actions right now.
  

  Quicken user since 1994.
  Quicken Forum/Community Contributor since 2005.
• Thank you. This has trained me to back-up more often.
• August 28, 2019. Quicken updated to version R21.16 last night. I immediately noticed there were no transactions since January 15, 2015. My next step will be restoring the Quicken file from just before the update.
• @curtc I encountered the same behavior. I restored from backup, closed Quicken, reopened Quicken and then completed a OSU successfully (with data appearing to be correct). I'm leaning towards a nasty display issue versus data corruption but still testing.

  Quicken user since 1994.
  Quicken Forum/Community Contributor since 2005.
• Hello All,
  Thank you for taking the time to report this issue to the Community, although I apologize for any frustration or inconvenience experienced. We have reported this behavior and are currently investigating.
  If you have or are currently experiencing issues with missing transaction data after installing the newest release, please post back to let us know:
  

  1. Are the accounts affected by missing data enabled for Mobile/Web sync?
  2. Are the affected accounts connected to download transactions?
  3. If the affected accounts are connected - which connection method is used? Express Web Connect, Direct Connect or Web Connect
  4. Are the Account Balances in the Account Bar correct?
  5. Is the account register filtered for anything besides 'All Transactions' and 'All Dates'?
  6. Does the missing transactions appear when running a report?
  7. Does closing and reopening Quicken restore the missing transaction data?

  
  If you are willing to assist in the investigation of this issue by providing a sanitized copy of the data file where this issue may be seen, please open the affected data file in Quicken and go to the Help menu > Report a Problem option.
  **Sanitizing a data file removes all personally identifiable information, including account login and financial institution details, leaving only the raw data for debug purposes**
  In the Report a Problem window, enter 'Attn: Sarah - Missing Data' in the subject line, ensure the boxes are checked for every file listed, including the Sanitized Data File option. Please add any other additional details, such the date range of the missing transaction data or affected accounts and when ready click 'Send to Quicken'.
  Thank you,
  Sarah
• This discussion was created from comments split from: Problem after Install of R21.16 update - mutual fund shares no longer match brokerage.
• Thanks everyone - first time in forum and still getting used to it. I tried the restore/restart process and it didn't help me. More details below:
  1. Are the accounts affected by missing data enabled for Mobile/Web sync?
  - no sync enabled
  2. Are the affected accounts connected to download transactions?
  - no downloaded transactions.
  3. If the affected accounts are connected - which connection method is used?
  Express Web Connect, Direct Connect or Web Connect
  - no connections
  4. Are the Account Balances in the Account Bar correct?
  - Account balances in account bar seem correct
  5. Is the account register filtered for anything besides 'All Transactions' and 'All
  Dates'?
  - All filters at default
  6. Does the missing transactions appear when running a report?
  - missing transactions don't appear on reports
  7. Does closing and reopening Quicken restore the missing transaction data?
  - No
• Hello All,
  We've reverted an internal change in the backend system. Please close and re-open Quicken and post back to let us know if the missing transaction data persists.
  Thank you,
  Sarah
• I'm seeing the same problem beginning today (8.28.19), using Quicken Deluxe R21.16, build 27.1.21.16. I first noticed that an automatic reconcile of a credit card account failed because of missing transactions. Looking at all my accounts, none showed transactions after some time in 2011. I quit Quicken, restarted, and opened the database again. This time all transactions were present.
  Later this morning, after starting Quicken again, transactions after some time in 2010 were missing. I quite Quicken, and restarted, and opened the database again. All transactions were now present. When transactions are cut off, it appears to be uniform across all my accounts.
  This feels like there is some timeout occurring during database load, that is preventing all transactions from loading. For what it's worth, my transactions for some accounts date back to 1993. I'm using Windows 10 with latest Windows updates applied. I'm also using an SSD drive so database loading is very fast.
• I too am having this problem. Account bar has incorrect values, transactions appear to be missing, accounts with no entries.
  I have over 10 years of data in a 132MB file using Quicken Premier for Windows 10.
  I believe I have found a simple workaround. After invoking Quicken, select File/Save copy as... and copy the file. Do not leave Quicken nor switch to the file copy. The original file will now display all the correct data. You may have to do this each time you invoke Quicken.
  My suspicion is the data file is unaltered but Quicken is either misreading it or displaying it incorrectly.
• The back-end fix doesn't seem to matter. Not sure why it would since I'm using the Window 10 qw.exe with a local database.
  I just started qw.exe, opened my database, and I'm missing transactions from several accounts at varying times in 2018 on. Also on my Home tab, the Expenses data for YTD has no data, since none of this years transactions are presently loaded.
  With Quicken still running, displaying the database with 'lost' transactions, I went to a command line, and copied the database to a new file. Then in Quicken, I switch to the copied file by using the menu 'File->Open Quicken File'. This time all the transactions are present.
  There's definitely something weird going on. I'm seeing the Quicken window flicker as if there was some process going on in the background. I've never seen that before.
  Now with 'File->Open Quicken File', I switched back to the original file (from which the copy was made), and all transactions are present.
• Re: NEW 08/28/19 Missing Transaction Data after One Step Update in QWindows R21.16,
  Quicken, please send notifications of such CODE RED PRODUCT FAILURES **B E F O R E** one attempts to One Step Update? Push a notification/alert to those running 21.16 proactively with recommended actions?
  
• @CurtC Are you able to do a Validate and Repair on your current file and post the results here? We're continuing to look for more information--
  Just go to File > File Operations > Validate and Repair to complete the process.
  Thanks,
  Quicken Kathryn
  

  0
• edited August 28

  
  

  1. Are the accounts affected by missing data enabled for Mobile/Web sync?
  2. Are the affected accounts connected to download transactions?
  3. If the affected accounts are connected - which connection method is used? Express Web Connect, Direct Connect or Web Connect
  4. Are the Account Balances in the Account Bar correct?
  5. Is the account register filtered for anything besides 'All Transactions' and 'All Dates'?
  6. Does the missing transactions appear when running a report?
  7. Does closing and reopening Quicken restore the missing transaction data?

  
  If you are willing to assist in the investigation of this issue by providing a sanitized copy of the data file where this issue may be seen, please open the affected data file in Quicken and go to the Help menu > Report a Problem option.
  **Sanitizing a data file removes all personally identifiable information, including account login and financial institution details, leaving only the raw data for debug purposes**
  In the Report a Problem window, enter 'Attn: Sarah - Missing Data' in the subject line, ensure the boxes are checked for every file listed, including the Sanitized Data File option. Please add any other additional details, such the date range of the missing transaction data or affected accounts and when ready click 'Send to Quicken'.
  Thank you,
  Sarah

  Hello All,
  A big Thank You to all those who have replied and/or submitted the Report a Problem!
  We are continuing to investigate this behavior and have some additional questions. If you are affected by this behavior, please post here and in addition to the above questions and request for log files/sanitized data file, please also let us know:
  1. Do you use scheduled transactions/reminders?
  a. If so, is auto-entry of the scheduled transaction/reminder set to On?
  b. Were any scheduled transactions/reminders due or entered during the last two days?
  c. If so, were those transactions/reminders set up for the account(s) that are missing transaction data?
  2. If you sync to the Quicken Cloud for the Mobile/Web Apps, are the accounts missing transaction data also enabled for syncing?
  3. Does closing and reopening Quicken correct the missing data?
  4. If not, does performing a Validate & Repair correct the issue?
  (File menu > File Operations > Validate & Repair)
  a. Please let us know what the validation data log says
  5. Does reverting to the R20.15 release resolve the missing data?
  (To revert to the R20.15 release, please download and install the Mondo Patch available here)
  Please reply to this post and let us know.
  Thank you!
  Sarah
• I opened quicken as usual and found most of my 2019 transaction data missing with the resulting misstatement of the balances.
• edited August 28

  see the Alert... about possible issues - R21.16 -
  

  0
• I'm experiencing same issue as of yesterday (8/27). Tried to send sanitized data file to Quicken support 2x and it fails with 'Unable to send report to Quicken, please try again' message. Not sure how to get you the info you need to try to resolve this issue. It's created some significant instability with my Quicken data file. Sorry as this might not be the right place to post this, but wasn't sure how to get help.
• See if this announcement provides the FIX that you need to the missing data: https://community.quicken.com/discussion/7859265/updated-08-28-19-missing-transaction-data-after-one-step-update-in-qwindows-r21-16#latest
  

  Q user since DOS version 5
  Now running Quicken Windows Subscription, Home & Business
  Retired 'Certified Information Systems Auditor' & Bank Audit VP
  
• RE: Sarah --> 3. Does closing and reopening Quicken correct the missing data?
  Yes - I closed + reopened Quicken and all my transactions were there
  The first time I opened Quicken today - all of my transactions were missing !!!!!
  This is scary - I hope a solution is found quickly.
• Quicken Kathryn: Yes, I was able to do a Validate & Repair. I haven't tried the detail reports yet, but looking at the dates it looks like all transactions are being shown now.
  Thank you.
• Accepted Answer

  They also claimed that validating your file will restore the transactions. It did not work for me. I had to restore from a backup.
• Ok, I just opened the bad Quicken data file again to answer some of your questions:
  (1) Running an unaltered itemized category report (all accounts, all everything) showed zero transactions year-to-date (today is 8/28/19).
  (2) Account balances were wrong in left column.
  (2) VALIDATING FIXED THE FILE, and post-validate log file showed it repaired every account, with no further action required on each line. It didn't state there were any damaged or missing transactions or other similar detail, but instead listed repaired [account name], no further action required (paraphrase) for each account.
  (3) Super Validating after that showed no errors.
  (4) Only 3 accounts receive automatic downloads from banks. Two other accounts require I manually import downloaded financial transactions. Several other accounts don't receive either (auto or imported). All accounts were set back in time. All accounts were repaired with Validate.
  Regardless of the successful Validate operation, I'll continue to use the restored backup from the previous night, because it's stable and passed Validation and SuperValidation without errors right after restoring it.
• I downloaded their mondo patch to roll back to Build 20 as they advised. Transactions appeared.
  Did it absolve my freak out Monday when I ran headlong into the failure driving me to restore from backup? No.

• RE: Sarah --> 3. Does closing and reopening Quicken correct the missing data?
  Yes - I closed + reopened Quicken and all my transactions were there
  The first time I opened Quicken today - all of my transactions were missing !!!!!
  This is scary - I hope a solution is found quickly.

  Hello @Tom Sawyer
  Thank you for the response and providing that additional information. If you haven't already, I would recommend performing a Validate & Repair on the data file from the File Menu > File Operations > Validate & Repair option.
  Once the validation has completed, a data log will open in Notepad - what does that data log say?
  When ready, please next close and re-open Quicken - are the missing transactions restored? If so, are they still visible after closing/opening Quicken once again?
  We're still investigating for the root cause of what caused this behavior and the more data we can receive from affected Users via the 'Report a Problem' will help us in understanding and developing a solution.
  This is a top high priority incident that has every Member of the Development and Senior Leadership staff involved. As updates and/or a resolution becomes available, the Alert post for this issue will be updated.
  If you haven't already, I would also recommend 'Bookmarking' the Alert by clicking the Yellow Star icon in the upper right corner to automatically receive notifications and updates on this issue as they become available.
  Thank you,
  Sarah

• Ok, I just opened the bad Quicken data file again to answer some of your questions:
  (1) Running an unaltered itemized category report (all accounts, all everything) showed zero transactions year-to-date (today is 8/28/19).
  (2) Account balances were wrong in left column.
  (2) VALIDATING FIXED THE FILE, and post-validate log file showed it repaired every account, with no further action required on each line. It didn't state there were any damaged or missing transactions or other similar detail, but instead listed repaired [account name], no further action required (paraphrase) for each account.
  (3) Super Validating after that showed no errors.
  (4) Only 3 accounts receive automatic downloads from banks. Two other accounts require I manually import downloaded financial transactions. Several other accounts don't receive either (auto or imported). All accounts were set back in time. All accounts were repaired with Validate.
  Regardless of the successful Validate operation, I'll continue to use the restored backup from the previous night, because it's stable and passed Validation and SuperValidation without errors right after restoring it.

  Hello @johngordon
  Thank you for taking the time to respond with that additional information and answers to the questions from our Development Teams researching this issue.
  I have forwarded this information to the Teams and encourage you to 'bookmark' the Alert post for this issue to automatically receive notifications of updates to this issue and/or a resolution once available.
  Thank you,
  Sarah
  P.S. I also saw your other post (How do I rename my community username? Or delete my account?) and would be happy to update your Username on your behalf.
  Please just reply to that post and let us know what Username you would prefer.
  Thanks again!

• Quicken Kathryn: Yes, I was able to do a Validate & Repair. I haven't tried the detail reports yet, but looking at the dates it looks like all transactions are being shown now.
  Thank you.

  Hi @CurtC .
  Thank you for the response and providing that additional information. We're glad to hear that the transaction detail is now showing after performing a Validate & Repair.
  If you would like to follow this issue to automatically receive updates as they become available, please 'bookmark' the Alert post by clicking the Yellow Star icon in the upper right corner of the post.
  Thank you again,
  Sarah
• edited August 29

  I have tried twice to send a report to Quicken with a sanitized version of the problem. Here is the message I receive.
  This program has become so unstable since it went online. I am definitely looking for alternatives (which I have never done in the approximately 15 years that I have used Quicken Home & Business). [removed - violation of community guidelines]

  1
• edited August 29

  Do you have a backup data file to use before the missing data?
  https://community.quicken.com/discussion/7859265/updated-08-28-19-missing-transaction-data-after-one-step-update-in-qwindows-r21-16#latest
  

  Quicken user since 1994.
  Quicken Forum/Community Contributor since 2005.
• Quicken Deluxe 2019, Version R21.16, Build 27.1.21.16
  Windows 10 Home, Version 1903, OS Build 18362.295
  Used Quicken successfully yesterday, 8/28, and backed it up, per usual. This morning, after One Step Update, many transactions were missing. Only dates were in 2016 or earlier.
  I quickly restored yesterday's manual backup. All was there. Performed a second One Step Update and received latest transactions. Accounts balanced. No problem.
  Do not know if this is connected, but I had a first-time-ever result from the first One Step: the Update Summary had a message from Quicken that Citi had changed its sign-on procedure and I needed to sign onto a special Citi site to fix that before I updated again. I did that before I restored the data.
  After almost 50 years in IT and software, the one mantra for software should be: 'Don't mess up the data!'